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bec831 Dion M. 2025-03-07 07:46:04 1
# 10 Ticket Commands
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`/ticket_panel_create` - Permission Scope `panel_create`
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To use this command, you must specify a ticket manager this is someone who is in charge of managing the tickets and are able to use `/ticket_options` and a cateogry that all the tickets will be created in. The ticket manager is automatically added to the tickets, you must set your own permissions up within the relevant cateogry.
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Within the menu you have the following in which you fill in (most are optional but using most help)
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1. Panel Title: This will show at the top of the panel.
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2. Panel Description: This is within the Panel itself, and describes what the panel is there for.
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3. Panel Footer: This will show at the bottom of the panel.
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4. Panel Colour (HEX Code): This will show across the left hand side of the panel.
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5. Panel Image URL: Adds an image to the right hand side.
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You will then recieve a Successful message, which you will be provided a Panel ID.
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`ticket_edit` - Permission Scope `panel_edit`
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To use this command, you must specify what you would like to edit. There are two options Panel or message. You will also need to input the Panel ID that you've already been provided.
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Editing the message - This edits the actual message within the Ticket itself. For all tickets, if you want to setup a message that show's within a ticket you'll need to do this.
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1. Message Title: This will show at the top of the panel.
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2. Message Description: This is what you want to say within the Opening message of the ticket.
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3. Panel Footer: This will show at the bottom of the panel.
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4. Panel Colour (HEX Code): This will show across the left hand side of the panel.
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5. Embed Image URL: Adds an image to the right hand side.
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Editing the panel - This edits the actual panel that is currently set, this changes the main panel that people see before creating the actual ticket.
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1. Panel Title: This will show at the top of the panel.
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2. Panel Description: This is within the Panel itself, and describes what the panel is there for.
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3. Panel Footer: This will show at the bottom of the panel.
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4. Panel Colour (HEX Code): This will show across the left hand side of the panel.
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5. Panel Image URL: Adds an image to the right hand side.
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`/ticket_panel_send` - Permission Scope `panel_send`.
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To use this command, you must specify the current ID of the Panel you wish to send, this is provided to you when you create the Ticket Panel. You must also ensure you this command in the designated channel you wish the Panel to show.
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`/ticket_panel_delete` - Permission Scope `panel_delete`.
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To use this command, you must specify the current ID of the Panel you wish to delete, this is provided to you when you create the Panel. This will then delete the record of the Panel.
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`/transcript` - Permission Scope `transcript_view`.
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To use this command, you must specify the Ticket Number, you will then recieve the transcript.
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`/ticket_add_user` - Permission Scope `Accessible to Ticket Managers, Admins, or Superusers`
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To use this command, must specify the user requried to be added to the ticket, they will then be added to the ticket.
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`/ticket_remove_user` - Permission Scope `Accessible to Ticket Managers, Admins, or Superusers`
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To use this command, must specify the user requried to be removed from the ticket, they will then be removed to the ticket.
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`/ticket_options` - Permission Scope `Restricted to Ticket Managers, Admins, Superusers, or the Guild Owner`
dadac0 Dion M. 2025-03-12 06:30:08 51
When using this command, you are presented with 7 options. Rename, Lock, Unlock, Transcribe, Delete, Claim and Unclaim
bec831 Dion M. 2025-03-07 07:46:04 52
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1. Rename - Renames the current ticket name.
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2. Lock - Closes the ticket.
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3. Unlock - Reopens the ticket.
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4. Transcribe - Creates a transcript of the current ticket at the current stage.
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5. Delete - Delete's the ticket, but only once it is Locked by tapping the "Lock" button.
dadac0 Dion M. 2025-03-12 06:30:08 58
6. Claim - Allows a person to claim a ticket, must not be claimed already.
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7. Unclaim - If you have claimed a ticket and need to pass it to another staff member you may unclaim the ticket.